Contact Us

Last Updated: September 12, 2026

We Are Here to Help

At CENAVIQUE, we believe thoughtful customer support is an important part of a trusted shopping experience.

Whether you have a question about your order, need help choosing the right tableware, need assistance with shipping or returns, or simply want to share feedback, our customer care team is here to help.

CENAVIQUE is an online retail store operated by Zhengzhou Jiaji Trading Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the CENAVIQUE online store.

How to Reach Us

Email Us

For questions about:

Orders · Product Information · Tableware Styles & Designs · Materials & Product Details · Shipping & Tracking · Returns & Refunds · Product Care & Maintenance · Product Guidance · Collaborations · General Inquiries

Please contact us at:

Email: service@cenavique.com

Our customer care team typically responds within 24 hours on business days.

Online Contact Form

You may also contact us through the Get in Touch form available on this page.

You can provide: Your name · Email address · Message or inquiry

For order-related questions, please include your order number so our team can assist you more efficiently.

Please do not submit passwords, login credentials, or complete payment-card information through the contact form.

Quick Assistance

Track Your Order

Once your order has been dispatched, tracking information will normally be sent to the email address provided during checkout.

If your tracking information has stopped updating or your estimated delivery period has passed, please contact us.

Returns & Refunds

Eligible products may be returned within 180 days of delivery, subject to the conditions stated in our Refund Policy.

Because tableware can include ceramic, glass, metal, textile, and other household items, return eligibility may depend on the condition of the product.

Before sending a return, please contact our customer care team to receive:

Return Authorization · The Applicable Return-Processing Address · Return Instructions

For voluntary returns, products should generally remain:

Unused except for reasonable inspection where permitted · Undamaged · Free from stains, chips, cracks, scratches, or other visible signs of use · With original packaging, accessories, labels, and included components where applicable

Please do not send products directly to our registered company address unless CENAVIQUE customer service specifically instructs you to do so.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.

Please provide:

Your Order Number · A Description of the Issue · Clear Photographs of the Product · Photographs Showing the Damage or Defect · Photographs of the Packaging · The Shipping Label Where Relevant

Our team will review the issue and provide an appropriate solution.

Product Care & Use

If you need help caring for your CENAVIQUE tableware or maintaining its appearance and finish, our team can assist with:

Cleaning Guidance · Ceramic Care · Product Storage · Proper Handling · Surface Care · General Maintenance · General Product Information

For product-specific information, please also refer to the applicable product page and our FAQ.

Style & Product Assistance

If you are unsure about a particular CENAVIQUE product, tableware style, material, finish, size, or product feature, please review the information on the applicable product page before ordering.

If you need additional assistance, contact our customer care team before completing your purchase.

Product appearance and suitability may vary depending on:

Product Dimensions · Material · Surface Finish · Glaze · Color · Intended Use · Personal Styling Preference

Material & Finish Questions

The appearance of tableware may vary slightly depending on lighting, viewing conditions, glaze, material texture, production variation, photography, and screen display settings.

If you have questions about a specific CENAVIQUE product, please provide the product name or order number when contacting us.

Stay Connected

We would love to see how CENAVIQUE becomes part of your everyday dining moments.

Follow CENAVIQUE for new collections, table-setting inspiration, product-care guidance, dining ideas, seasonal moments, and brand updates.

CENAVIQUE - Make Everyday Dining Beautiful.