FAQ
FAQ
Last Updated: September 12, 2026
At CENAVIQUE, we offer thoughtfully selected tableware designed to bring together refined style, everyday functionality, and warm, timeless character.
Our collection focuses on tableware, ceramic pieces, cups, bowls, plates, serving pieces, dining accessories, and other products designed to fit naturally into everyday dining and home life.
If your question is not answered below, our customer care team will be happy to assist you.
CENAVIQUE is an online retail store operated by Zhengzhou Jiaji Trading Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the CENAVIQUE online store.
Brand: CENAVIQUE
Legal Entity: Zhengzhou Jiaji Trading Co., Ltd.
Registered Address: No. 2, 1st Floor, East Unit, Building 6, Wanfa Community, No. 81 Wenhua Road, Dongfeng Road Subdistrict, Jinshui District, Zhengzhou, Henan, China
Email: service@cenavique.com
Tableware & Dining
Q: What kind of tableware does CENAVIQUE offer?
A: CENAVIQUE offers a considered collection of tableware designed around different forms, colors, finishes, materials, and everyday dining preferences.
Depending on the individual product, our collection may include:
Ceramic plates ยท Bowls ยท Mugs ยท Cups ยท Serving pieces ยท Flatware ยท Table linens ยท Dining accessories ยท Decorative tabletop pieces
Each product is designed differently, so please refer to the applicable product page for exact dimensions, materials, colors, finishes, care guidance, and available variations.
Q: What materials are CENAVIQUE products made from?
A: CENAVIQUE products may be made from ceramic, stoneware, metal, glass, textile, or other materials depending on the individual item.
Materials vary between products, so please review the applicable product page for specific material, finish, construction, and care information.
Slight variations in surface finish, texture, color, or appearance may occur depending on the material and production process.
Q: Are CENAVIQUE products suitable for everyday use?
A: Many CENAVIQUE products are selected with everyday dining and home use in mind.
However, suitability may vary depending on the individual product, material, finish, and intended use.
Please refer to the applicable product page for product-specific use and care information.
Material, Finish & Appearance
Q: Will my tableware look exactly like the product photos?
A: Product photography is intended to represent the overall shape, color, finish, texture, proportions, and appearance of each product as accurately as reasonably possible.
However, slight differences may occur depending on:
Lighting ยท Photography ยท Screen display settings ยท Device settings ยท Viewing angle ยท Material texture ยท Glaze ยท Surface finish ยท Production variation
These differences do not necessarily indicate a product defect.
Q: Why can ceramic glazes or finishes look different under different lighting?
A: Ceramic glazes, surface textures, and finishes can appear different depending on surrounding light, viewing angle, environment, and photography conditions.
Some colors may appear warmer, lighter, darker, or more textured depending on the environment.
Please review the product photography and product description together when selecting an item.
Q: Can product colors vary slightly?
A: Slight visual differences may occur because of lighting, screen calibration, material finish, glazing, or production variation.
We make reasonable efforts to represent product colors accurately, but exact color appearance cannot be guaranteed across every device or lighting environment.
Size & Dimensions
Q: How do I know what size a CENAVIQUE product is?
A: Please review the product dimensions and specifications provided on the applicable product page before ordering.
Product size may vary depending on:
Diameter ยท Height ยท Width ยท Depth ยท Capacity ยท Handle dimensions ยท Product shape ยท Individual design
We recommend checking the listed measurements carefully before making your purchase.
Q: Can product dimensions vary slightly?
A: Minor dimensional differences may occur due to production methods, material characteristics, or measurement methods.
Unless otherwise stated, product dimensions should generally be treated as approximate.
Q: How should I choose the right size tableware?
A: The right size depends on your intended use, available storage space, table setting, serving needs, and personal preference.
Please review the listed product dimensions and capacity before ordering.
Using Your Tableware
Q: Can CENAVIQUE tableware be used every day?
A: Many CENAVIQUE products are intended for everyday lifestyle use.
They may be suitable for activities such as:
Breakfast ยท Coffee or tea ยท Lunch ยท Dinner ยท Serving food ยท Entertaining guests ยท Table styling ยท Everyday home dining
Always use each product according to its intended purpose and product-specific care information.
Q: Are CENAVIQUE products microwave or dishwasher safe?
A: This depends on the individual product, material, glaze, finish, and construction.
Please refer to the applicable product page for microwave, dishwasher, oven, and other care information where provided.
If specific care information is not provided, we recommend contacting our customer care team before use.
Care & Maintenance
Q: How should I clean my CENAVIQUE tableware?
A: Cleaning requirements may vary depending on the material and finish.
A general care routine may include:
Remove food residue before cleaning ยท Use suitable dishwashing products ยท Use soft cloths or non-abrasive sponges ยท Wash gently ยท Rinse thoroughly ยท Allow products to dry completely before storage
Avoid aggressive rubbing or abrasive materials that may damage delicate surfaces or finishes.
Q: What should I avoid when cleaning tableware?
A: Avoid materials or cleaning methods that may scratch surfaces or damage finishes.
This may include:
Abrasive cleaners ยท Metal scouring pads ยท Rough cleaning tools ยท Harsh chemicals ยท Excessive pressure ยท Sudden temperature changes where inappropriate
Always follow product-specific care guidance where available.
Q: How do I help prevent scratches or chips?
A: Handle tableware carefully and avoid unnecessary impact against hard surfaces.
When stacking products, consider placing soft protective material between delicate pieces where appropriate.
Avoid dropping, striking, or placing heavy objects directly on fragile products.
Q: How should I store my tableware?
A: Store tableware in a clean, dry, stable location when not in use.
For better protection:
Keep items clean before storage ยท Avoid unstable stacking ยท Protect delicate surfaces ยท Keep fragile pieces away from edges ยท Avoid unnecessary pressure or impact
Q: Can extreme temperature changes damage ceramic products?
A: Sudden or extreme temperature changes may affect certain ceramic, glass, glaze, or other materials.
Always follow the care and temperature guidance provided for the specific product.
Ceramic & Surface Care
Q: How should I care for ceramic products?
A: Handle ceramic products with reasonable care.
Avoid unnecessary impact, sudden drops, aggressive stacking, and abrasive cleaning methods that may damage the glaze or surface.
Follow the individual product care instructions where applicable.
Q: What should I do if I notice small surface variations?
A: Some ceramic and glazed products may show slight differences in texture, glaze distribution, speckling, tone, or surface appearance.
These variations may result from the production process and can be part of the visual character of the product.
If you believe your product is damaged or defective, please contact our customer care team with clear photographs.
Orders & Shipping
Q: How long does order processing take?
A: Orders are typically processed within 1โ3 business days after payment has been successfully confirmed.
Processing time is separate from delivery time.
Q: How long does shipping take?
A: Standard delivery generally takes approximately 5โ12 business days after dispatch, depending on the destination and available shipping method.
Order Processing: 1โ3 business days
Standard Delivery: approximately 5โ12 business days after dispatch
Delivery estimates are not guaranteed arrival dates and may be affected by:
Carrier conditions ยท Customs procedures ยท Weather ยท Public holidays ยท Peak shopping periods ยท Address issues ยท Other circumstances outside our reasonable control
Q: How can I track my order?
A: Once your order has been dispatched, a tracking number or tracking link will normally be sent to the email address provided during checkout.
Tracking information may require some time to become active after the carrier receives your package.
Q: Do you ship internationally?
A: CENAVIQUE may support shipping to additional countries and regions where delivery options are available.
The most current shipping availability is determined during checkout.
A destination is currently supported when your country or region can be selected and at least one shipping method is available for your delivery address.
If no shipping option is available for your address, CENAVIQUE currently does not offer delivery to that destination.
Damaged, Missing or Incorrect Orders
Q: What should I do if my CENAVIQUE order arrives damaged or incorrect?
A: Please inspect your order as soon as reasonably possible after delivery.
If your CENAVIQUE order arrives:
Damaged ยท Defective ยท Incomplete ยท Incorrect ยท Significantly different from the item ordered
please contact:
service@cenavique.com
Preferably within 48 hours of delivery where reasonably possible.
Please include:
Your order number ยท Clear photographs of the product ยท Photographs showing the issue ยท Photographs of the packaging ยท The shipping label where relevant
Please retain the product and packaging until our customer care team provides further instructions.
Our team will review the situation and provide an appropriate solution.
The request to contact us within 48 hours does not limit any statutory rights or remedies available under applicable law.
Returns & Exchanges
Q: Can I return my CENAVIQUE products if they do not meet my expectations?
A: Eligible products may be returned within 30 days of delivery, subject to the conditions stated in our Refund Policy.
For a voluntary return, products should generally remain:
Unused other than reasonable inspection where permitted ยท Undamaged ยท Free from chips, cracks, scratches, stains, or visible signs of use ยท In their original condition ยท Returned with applicable original packaging, accessories, labels, and included components
Please contact us before sending any return.
Q: Can I inspect the product before deciding whether to keep it?
A: You may carefully inspect the product in a manner consistent with reasonable product inspection.
If you may wish to return it, avoid:
Using the product for food or beverages where this would materially affect its condition ยท Scratching the surface ยท Chipping or cracking the product ยท Removing permanent product-identification materials where applicable ยท Applying substances that leave residue ยท Otherwise materially changing the product
Q: Where do I send my return?
A: Approved returns must be sent to the authorized return-processing address provided by CENAVIQUE customer service.
The authorized return-processing address may be different from CENAVIQUE's registered company address.
Please do not send products directly to our registered company address unless CENAVIQUE customer service specifically instructs you to do so.
Contact:
service@cenavique.com
before returning any product.
Q: Can I exchange a product for another style, color, or size?
A: Please contact our customer care team.
Depending on availability and the circumstances, we may assist you with returning an eligible original product and placing a new order for another style, color, size, or available variation.
Payments
Q: What payment methods are available?
A: Available payment methods are displayed during checkout and may vary according to your location and the payment services currently supported by the CENAVIQUE online store.
Payments are processed through applicable third-party payment service providers.
Q: Is my payment information secure?
A: Payment transactions are handled through applicable third-party payment providers using their own security systems and practices.
CENAVIQUE does not directly store complete payment-card information on its own servers where payment processing is handled by those third-party providers.
Product Lifespan
Q: How long will my CENAVIQUE tableware last?
A: The lifespan of tableware varies depending on how frequently it is used, handled, cleaned, transported, and stored.
Longevity may be affected by:
Frequency of use ยท Cleaning methods ยท Accidental impact ยท Storage conditions ยท Exposure to extreme temperature changes ยท Material characteristics ยท Surface wear ยท General maintenance
Careful handling and proper storage may help preserve the appearance and condition of your CENAVIQUE products.
No specific product lifespan can be guaranteed.
Customer Support
Q: How can I contact CENAVIQUE?
A: You can contact our customer care team through:
Email: service@cenavique.com
Online Contact Form: Available on our Contact Us page
Our team typically responds to email inquiries within 24 hours on business days.
Still Have Questions?
If your question is not answered above, please contact us:
Brand: CENAVIQUE
Legal Entity: Zhengzhou Jiaji Trading Co., Ltd.
Registered Address: No. 2, 1st Floor, East Unit, Building 6, Wanfa Community, No. 81 Wenhua Road, Dongfeng Road Subdistrict, Jinshui District, Zhengzhou, Henan, China
Email: service@cenavique.com
CENAVIQUE is operated by Zhengzhou Jiaji Trading Co., Ltd.
CENAVIQUE - Make Everyday Dining Beautiful.