Refund Policy
Refund Policy
Last Updated: September 12, 2026
At CENAVIQUE, we want every piece of tableware to become something you genuinely enjoy using in your home. We understand that choosing tableware online involves personal preferences such as size, color, shape, material, finish, texture, capacity, and overall style.
This Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through the CENAVIQUE online store.
CENAVIQUE is operated by Zhengzhou Jiaji Trading Co., Ltd.
Brand: CENAVIQUE
Legal Entity: Zhengzhou Jiaji Trading Co., Ltd.
Registered Address: No. 2, 1st Floor, East Unit, Building 6, Wanfa Community, No. 81 Wenhua Road, Dongfeng Road Subdistrict, Jinshui District, Zhengzhou, Henan, China
Email: service@cenavique.com
1. Our 180-Day Return Period
You have 180 days from the date your order is delivered to request an eligible return.
For a voluntary return, the product should generally remain:
Unused other than reasonable inspection where permitted · Undamaged · Free from chips, cracks, scratches, stains, or visible signs of use · Free from food or beverage residue · In its original condition · With applicable labels or tags intact · Returned with original packaging, accessories, inserts, and supplied components where reasonably possible
We recommend carefully inspecting your CENAVIQUE products before using them for food, beverages, cooking, serving, or extended household use if you are still deciding whether to keep them.
A valid order number or other proof of purchase is required.
You must contact us before returning the product.
Nothing in this policy limits mandatory consumer rights.
2. Authorized Return Address
Eligible returns must be sent only to the authorized return-processing address provided by CENAVIQUE customer service.
The authorized return-processing address may be different from our registered company address.
The following address:
No. 2, 1st Floor, East Unit, Building 6, Wanfa Community, No. 81 Wenhua Road, Dongfeng Road Subdistrict, Jinshui District, Zhengzhou, Henan, China
is our registered company address and should not be used for product returns unless CENAVIQUE customer service specifically instructs you in writing.
Before sending a return, contact:
service@cenavique.com
If approved, we will provide:
Return authorization · The authorized return-processing address · Packaging instructions where applicable · Return-shipping instructions
Returns sent to unauthorized addresses may be delayed, refused, lost, or unable to be processed.
3. Damaged, Defective, Missing or Incorrect Items
Please inspect your order as soon as reasonably possible after delivery.
If your order:
Arrives damaged · Contains a defective product · Is missing an item · Contains an incorrect product
please contact service@cenavique.com, preferably within 48 hours of delivery where reasonably possible.
Please include:
Your order number · A description of the issue · Clear photographs of the product · Photographs showing chips, cracks, breakage, defects, or other issues · Photographs of the packaging · The shipping label where relevant
Please retain the product and packaging until further instructions are provided.
After review, we may provide:
Replacement · Refund · Another appropriate solution
The requested 48-hour reporting period does not limit statutory rights or remedies available under applicable law.
4. How to Initiate a Return
Step 1 - Contact Us
Email service@cenavique.com with:
Your order number · The product you wish to return · Your reason for return
Step 2 - Receive Return Authorization
If the return is eligible, our customer care team will provide:
Return approval · Authorized return-processing address · Return instructions · Other information necessary to complete the return
Step 3 - Package Your Return
Securely package your tableware or other product to help prevent damage during transportation.
Where reasonably possible, include:
Original packaging · Protective inserts · Product boxes · Labels or tags · Accessories · Supplied components · Other included materials
Fragile items such as ceramic, glass, or similar products should be packed carefully to reduce the risk of breakage during return transportation.
Step 4 - Ship Your Return
Send the approved return only to the authorized address provided by CENAVIQUE customer service.
We recommend using a trackable shipping method and retaining your shipping receipt until the refund process has been completed.
5. Return Shipping Costs
For voluntary returns involving:
Change of mind · Style preference · Color preference · Size preference · Finish preference · Material preference · Other non-quality-related reasons
return shipping costs are generally the customer's responsibility unless applicable law requires otherwise.
Customers should review applicable return-shipping costs before sending an item.
If we confirm that the product was defective, damaged during transit, missing, or incorrectly supplied, we will provide an appropriate solution and cover reasonable return-related shipping costs where required by applicable law.
6. Processing Your Refund
Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.
If approved:
Refunds are normally processed within 3–5 business days after inspection · Refunds are generally issued to the original payment method · Banks or payment providers may require an additional 5–10 business days to display the refund
For voluntary returns, original shipping charges, expedited shipping, insurance, customs charges, and other non-refundable delivery costs may not be refunded where permitted by applicable law.
If more than 10 business days have passed since we confirmed your refund was issued, please contact your payment provider first and then contact:
service@cenavique.com
7. Non-Returnable Items
The following may not qualify for voluntary return except where defective or where applicable law requires otherwise:
Products used beyond reasonable inspection · Tableware used for food or beverages where this materially affects its condition · Products with chips, cracks, scratches, stains, or visible signs of use · Products with food, beverage, grease, cosmetic, or other residue · Damaged or materially altered products · Personalized or customized products · Made-to-order products · Gift cards · Products clearly identified as final sale where legally permitted
Products damaged because of improper handling, misuse, accidents, impact, unauthorized alteration, or failure to follow applicable care instructions may also be excluded from voluntary return where permitted by applicable law.
8. Exchanges
If you would like another:
Style · Color · Size · Finish · Material · Available variation
please contact:
service@cenavique.com
Depending on availability and the circumstances, the most efficient process may be to return the eligible original product and place a new order.
Our customer care team will provide the applicable instructions.
9. Order Cancellation
Contact service@cenavique.com as soon as possible if you wish to cancel an order.
We will make reasonable efforts to accommodate cancellation requests before fulfillment or dispatch begins.
If an order has already been processed or shipped, it may need to be handled through the return process.
10. Mandatory Consumer Rights
Nothing in this Refund Policy excludes, restricts, or limits statutory warranties, remedies, refund rights, or consumer protections that cannot lawfully be excluded.
Where mandatory law provides more favorable rights, that law will apply.
Have a Question?
If you have questions about a return, exchange, or refund, please contact our customer care team.
Brand: CENAVIQUE
Legal Entity: Zhengzhou Jiaji Trading Co., Ltd.
Registered Address: No. 2, 1st Floor, East Unit, Building 6, Wanfa Community, No. 81 Wenhua Road, Dongfeng Road Subdistrict, Jinshui District, Zhengzhou, Henan, China
Email: service@cenavique.com
Important: The registered company address above is not the standard product return address. Approved returns must be sent to the authorized return-processing address provided by CENAVIQUE customer service.
CENAVIQUE is operated by Zhengzhou Jiaji Trading Co., Ltd.
CENAVIQUE - Standing behind our quality, valuing your trust.
CENAVIQUE is operated by Zhengzhou Jiaji Trading Co., Ltd., which is responsible for the processing of personal information associated with the CENAVIQUE online store as described in our Privacy Notice and applicable law.
CENAVIQUE is an online retail store operated by Zhengzhou Jiaji Trading Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the CENAVIQUE online store.