Terms of Service

Last Updated: September 12, 2026

Welcome to CENAVIQUE. These Terms of Service govern your access to and use of the CENAVIQUE online store (the “Site”) and any purchases made through the Site.

By accessing the Site, creating an account, or placing an order, you agree to these Terms of Service and the other policies published on the Site.

CENAVIQUE is an online retail store operated by Zhengzhou Jiaji Trading Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the CENAVIQUE online store.

Brand: CENAVIQUE

Legal Entity: Zhengzhou Jiaji Trading Co., Ltd.

Registered Address: No. 2, 1st Floor, East Unit, Building 6, Wanfa Community, No. 81 Wenhua Road, Dongfeng Road Subdistrict, Jinshui District, Zhengzhou, Henan, China

Email: service@cenavique.com

1. Intellectual Property & Content

All content available through the CENAVIQUE online store, including product photography, videos, brand names, logos, descriptions, graphics, illustrations, tableware designs, product presentation, website design, written materials, and other creative content, is owned by, licensed to, or lawfully used by CENAVIQUE or the applicable rights holder and is protected by applicable intellectual-property laws.

We Welcome: You may share photographs or videos of your CENAVIQUE products on social media and tag us. We enjoy seeing our tableware become part of your everyday dining and home moments.

We Prohibit: You may not copy, reproduce, modify, distribute, commercially resell, impersonate, scrape, republish, or otherwise misuse CENAVIQUE images, logos, text, videos, designs, or other protected content without prior written authorization.

Nothing in these Terms grants you ownership of CENAVIQUE intellectual property or any unrestricted right to use protected brand materials.

2. Accuracy of Information

We make reasonable efforts to provide accurate product descriptions, specifications, colors, materials, dimensions, capacities, finishes, features, care information, and photography.

Because product appearance may vary under different conditions, slight differences may occur in:

Color · Glaze · Surface texture · Surface finish · Pattern placement · Product appearance · Perceived dimensions · Material characteristics

Actual product colors and appearance may also vary because of lighting, photography, screen settings, device displays, viewing conditions, and natural or production-related material variations.

Certain ceramic, stoneware, glass, textile, metal, or other products may also show minor variations between individual pieces.

Please review the applicable product page carefully before ordering.

We reserve the right to correct errors in pricing, promotions, specifications, availability, descriptions, images, or other Site content.

If a material error affects an order already placed, we may provide an appropriate correction, replacement, cancellation, or refund.

3. Your Account Security

You may choose to create a CENAVIQUE account.

You are responsible for:

Maintaining the confidentiality of login credentials · Providing accurate account information · Protecting your account from unauthorized access · Notifying us promptly of suspected unauthorized activity

If you suspect unauthorized use of your account, please contact us at:

Email: service@cenavique.com

4. Prohibited Conduct

You may not use the Site to engage in activities such as:

Using unauthorized bots, scrapers, or data-mining systems · Submitting fraudulent orders, claims, payment information, chargebacks, or reviews · Gaining unauthorized access to systems, accounts, or data · Copying or misusing CENAVIQUE content · Introducing malicious software · Interfering with Site security or functionality · Impersonating CENAVIQUE or another person · Using the Site for unlawful or deceptive activity · Violating applicable laws or regulations

CENAVIQUE may restrict access, suspend accounts, reject transactions, or cancel affected orders where reasonably necessary and permitted by applicable law.

5. Pricing & Payments

Product prices, promotions, discounts, and availability may change before an order is accepted.

Submitting an order does not automatically constitute acceptance.

We may decline or cancel an order due to circumstances including:

Product unavailability · Suspected fraud · Unsuccessful payment authorization · Incorrect product or pricing information · Invalid delivery information · Shipping restrictions · Other circumstances preventing reasonable fulfillment

If payment has already been collected for an order we cancel, the applicable amount will be refunded.

Payments are processed through applicable third-party payment service providers. CENAVIQUE does not directly store complete payment-card information where such information is processed by those providers.

Applicable taxes, shipping fees, duties, or other charges will be displayed during checkout where required.

6. Product Use & Care

CENAVIQUE products include tableware, ceramic pieces, cups, bowls, plates, serving pieces, dining accessories, textiles, and other home-dining products designed for their applicable intended uses.

Please review applicable product descriptions, dimensions, materials, capacity information, care instructions, and other product details before use.

Size & Intended Use

Product suitability may vary depending on:

Dimensions · Capacity · Material · Shape · Weight · Finish · Intended use · Individual preference

CENAVIQUE cannot guarantee that every product size, shape, capacity, or design will meet every customer's individual preferences or intended use.

Cleaning & Surface Care

To help preserve the appearance and condition of your tableware, handle products carefully and use suitable cleaning methods.

Avoid aggressive rubbing, abrasive materials, harsh chemicals, metal scouring tools, or other cleaning methods that may scratch, stain, or damage product surfaces and finishes.

Dishwasher suitability may vary by product. Please refer to the applicable product page before placing a product in a dishwasher.

Ceramic & Fragile Product Care

Ceramic, glass, stoneware, and other fragile products should be handled carefully to help prevent chips, cracks, breakage, or other damage.

Dropping, striking, stacking improperly, applying excessive pressure, or exposing certain products to sudden temperature changes may cause permanent damage.

Product Storage

When not in use, products should be stored in a clean, dry, stable, and appropriate location.

Avoid unstable stacking, excessive pressure, unnecessary impact, or storage conditions that may affect the product's surface, shape, finish, or structural integrity.

Heat, Microwave, Oven & Dishwasher Use

Heat resistance and suitability for microwave, oven, dishwasher, freezer, or other specialized use may vary depending on the individual product.

Do not assume that a product is microwave-safe, oven-safe, dishwasher-safe, or suitable for extreme temperatures unless this is stated on the applicable product page or product instructions.

Proper Usage

CENAVIQUE products should be used according to their intended purpose and applicable product information.

Damage resulting from accidents, improper handling, misuse, excessive force, unauthorized modification, inappropriate temperature exposure, or failure to follow reasonable care instructions may not qualify as a product defect where permitted by applicable law.

Product Appearance

Glaze, texture, tone, pattern, surface finish, and overall appearance may look slightly different depending on lighting, viewing conditions, screen displays, materials, and production characteristics.

Minor variations may be especially noticeable in ceramic, glazed, speckled, textured, or naturally styled products.

These variations do not necessarily indicate a product defect.

7. Returns, Refunds & Shipping

Returns, refunds, exchanges, shipping, and delivery are governed by the applicable CENAVIQUE policies.

Please review:

Refund Policy · Shipping Policy

Because many CENAVIQUE products are tableware and household items, voluntary return eligibility may depend on the condition and use of the product.

Products that have been used for food or beverages, chipped, cracked, scratched, stained, damaged, altered, or otherwise materially changed from their original condition may not qualify for voluntary return where permitted by applicable law.

Mandatory consumer rights remain unaffected.

8. Service Availability

While we work to provide a reliable shopping experience, we cannot guarantee that the Site will operate without interruption at all times.

Temporary interruptions may occur due to:

Maintenance · Updates · Technical issues · Security requirements · Third-party service interruptions · Circumstances outside our reasonable control

We may modify, suspend, or update Site functionality where reasonably necessary.

9. Privacy

Your use of the Site is also subject to our Privacy Notice and applicable privacy controls.

These explain how personal information may be collected, used, disclosed, retained, and protected.

10. Governing Law & Dispute Resolution

These Terms of Service are governed by and construed in accordance with applicable laws and regulations, subject to any mandatory consumer-protection laws that apply to you.

Before starting formal proceedings, both parties agree to make reasonable good-faith efforts to resolve disputes through direct communication.

Nothing in this provision removes or limits any mandatory consumer protections or legal rights available in the customer's jurisdiction.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

Products or services · Business practices · Site functionality · Legal requirements · Operational matters

The Last Updated date will be revised when changes are made.

Contact Us

If you have questions regarding these Terms, please contact us.

Brand: CENAVIQUE

Legal Entity: Zhengzhou Jiaji Trading Co., Ltd.

Registered Address: No. 2, 1st Floor, East Unit, Building 6, Wanfa Community, No. 81 Wenhua Road, Dongfeng Road Subdistrict, Jinshui District, Zhengzhou, Henan, China

Email: service@cenavique.com

CENAVIQUE and the CENAVIQUE online store are operated by Zhengzhou Jiaji Trading Co., Ltd.

CENAVIQUE - Make Everyday Dining Beautiful.